Refund and Cancellation Policy
Last Updated: February 12, 2026
Thank you for purchasing a subscription at Thinkoracode. We want to ensure that our users have a rewarding experience while they are discovering, assessing, and purchasing our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Thinkoracode, you agree to our Privacy Policy, Terms of Use, and this Refund Policy.
1. Digital Product Nature
Thinkoracode provides non-tangible, irrevocable digital goods. Therefore, we generally do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you have carefully read the service description before making a purchase.
2. Refund Eligibility
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: Due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date.
- Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported to our Technical Support Team. If we are unable to resolve the defect within 48 hours, a refund will be issued.
- Product not-as-described: Such issues should be reported to our Technical Support Team within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
- Duplicate Payment: If you are charged twice for the same transaction due to a technical glitch, authorized refunds will be processed for the duplicate transaction.
3. Subscription Upgrades
When upgrading from one subscription tier to a higher tier (e.g., from Lite to Max), the following policy applies:
- We provide a prorated credit for the unused portion of your existing subscription.
- This credit is automatically calculated based on the number of days remaining in your current billing cycle.
- The credit will be applied as a discount on the upgrade payment or processed as a refund to your original payment method, at our discretion and subject to payment gateway limitations.
4. Cancellation Policy
You may cancel your subscription at any time by navigating to your Account Settings page.
- Effect of Cancellation: Cancellation stops future auto-renewals. Your access to the premium content will continue until the end of your current paid billing period.
- No Partial Refunds: We do not offer refunds or credits for any partial-month membership periods or unwatched content.
5. Processing of Refunds
If your refund request is approved:
- The refund will be processed to your original method of payment.
- We will initiate the refund within 2 business days of approval.
- It typically takes 5-7 business days for the funds to appear in your account, depending on your bank or credit card issuer's policies.
6. Chargebacks
If you initiate a chargeback or payment dispute with your credit card issuer, your account will be immediately suspended pending the resolution of the dispute. We reserve the right to dispute any chargeback and provide evidence of your use of the Services.
7. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: